Grooming and Baths
Grooms are available Monday to Friday and Hydro Baths are available Monday to Saturday, both by appointment only. Simply call or make a reservation via email. We can often accommodate same-day appointments.
Ears and Nails
Common Grooming Questions
It depends on the breed, condition and individual temperament. The prices start from *** for a small breed up to *** for a large breed. Breed Specific clips will be quoted, these prices do not include dematting.
Do you bathe the dog first?
What products do you use?
We use top quality grooming products including our shampoos and conditioners, however we can vary the shampoo depending on your needs. After the dog is washed and rinsed, we may use a conditioner as well. We can apply any prescribed veterinary products as requested. Feel free to bring your favourite shampoo or other products and to discuss product choice with your groomer.
Can you groom my dog to the breed standard?
My dog's hair is knotted or matted. Do I need to cut the hair short?
If the hair is allowed to knot or "mat", it is unhealthy for the dog's skin. Matting tightens when the coat gets wet. Before washing the dog, it is necessary to brush out all the matting. Sometimes the matting is too close to the skin and this cannot be done. In some cases it may be possible to "demat" the coat but, unfortunately, this is an arduous and painful process for both the dog and the groomer. This process needs frequent rest periods in order to be accomplished. In some cases, dematting may cause or reveal skin irritation. If your dog is matted, we will advise you on what can be done. If the hair can be dematted without causing pain to the dog, it may be possible to save the coat. If the hair can be dematted, there will be an additional charge. Otherwise, we may recommend cutting the hair short, which means applying the clipper behind the mat. If the hair is matted, we recommend meeting with one of our groomers beforehand so that we can discuss your options.
Do I get the same groomer each time?
Some clients prefer to keep the same groomer. If your dog is nervous and/or you have very specific requests, we find that coming back to the same groomer works best because it fosters a relationship between the client, groomer and dog.
Can I stay with my dog and watch?
Our grooming areas are visible. However, if your dog can see you this usually leads to the dog trying to get to you and can result in a dangerous condition. The groomer is working with sharp tools and looks to avoid additional stress and excitement. If you want to watch, you may take a peek from a distance. If you need to watch the entire time, you should consider the option of home grooming.
Can I bring in a picture?
Absolutely, this if often a great tool to assist our groomer in achieving your desired look, and our groomer will discuss your options and try to achieve the same result